Technical help
Diagnosis, repair, export, splitting, 3MF, and resin workflow questions.
Contact support ↗Meshworthy Support
How can we help?
Find product information and practical troubleshooting steps, or contact us directly when you need help with a specific workflow.
Support options
Guides
Step-by-step explanations for common model preparation problems.
Open guide library ↗Privacy
Local processing, website data, deletion, and privacy choices.
Read privacy policy ↗Before contacting support
Include the details that identify the problem.
A precise report usually leads to a more useful answer. Please include:
- Meshworthy version and macOS version.
- Mac model or Apple silicon generation when performance is relevant.
- File format: STL, OBJ, 3MF, or PLY.
- The operation, exact message, and steps that produced the issue.
- What you expected and what happened instead.
Protect confidential models
Start without attaching the model. If a file is needed, support will explain what to send. Share only files you own or are authorized to disclose.
Availability
Meshworthy is currently in pre-launch development.
Meshworthy is not yet publicly available in the Mac App Store. The changelog is the canonical source for development status and release updates. Launch notifications are available from the website; support never requires a paid subscription.
System requirements
Built for Apple silicon Macs.
Meshworthy is a macOS application for Apple silicon. The final minimum macOS version will be listed on the Mac App Store product page and in release notes before public availability. Core model inspection and preparation are designed to work without an internet connection.
Troubleshooting
Use a safe, repeatable first check.
- 1Preserve the source.
Work from a copy and do not overwrite the only version of a model.
- 2Confirm versions.
Record the Meshworthy and macOS versions before reproducing the issue.
- 3Repeat one operation.
Reopen the source and reproduce the smallest sequence that causes the unexpected result.
- 4Verify the exported file.
Reopen the file saved to disk and compare its dimensions, shells, diagnostics, and visible result.
- 5Send the evidence.
Include the exact message and reproduction steps when emailing support.
Purchases
Mac App Store billing and restoration.
The planned launch model is a free download with an optional one-time Meshworthy Pro unlock. The planned US price is $19.99; the final local price and availability shown by Apple at purchase time control. Pro is not planned as a recurring subscription.
After release, purchases and restoration will use the Apple ID associated with the App Store transaction. Meshworthy has no separate license account. Billing, receipts, refunds, and purchase-history questions are handled through Apple’s purchase services.
Common questions
Quick answers.
Does Meshworthy replace my slicer?+
No. Meshworthy prepares and verifies model files. Your slicer still creates supports, print settings, toolpaths, and G-code.
Do I need to send my model for support?+
No. Begin with the file format, Meshworthy and macOS versions, the reported diagnostic, and the result you expected. Send a model only if support requests it and you are authorized to share it.
Why can a repaired model still fail in a slicer?+
Watertightness is only one check. Scale, wall thickness, feature size, self-intersections, disconnected shells, or slicer-specific interpretation can still require review.
Where are purchases handled?+
Meshworthy purchases are processed through the Mac App Store. Meshworthy does not receive full payment-card details or operate a separate license account.
Direct support
Still need help?
Email [email protected]. For general business or editorial inquiries, use [email protected].